Helpdesk

For an organization of your size, providing around-the-clock helpdesk support for end users is a costly, and potentially unrealistic, endeavor.  Yet, keeping employees up and running – and productive – is absolutely critical to driving your business forward.  So, how do you ensure users’ machines are continuously safe and operational, without enduring exorbitant support costs?  How do you provide the responsive support that users deserve?  How do you deploy the latest security updates when and where needed?

Structured Technologies can serve as your organization’s support center for all end users; proactively monitoring, managing, and resolving issues within your desktop/laptop environment.  Through advanced remote access tools, we can address end users’ individual issues in real-time, accessing and viewing your staff’s machines quickly to make required configuration or deployment changes as needed.  We have the knowledge, multi-tiered support structure, and tools to maximize your users’ uptime and security day in and day out.